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Have you tried turning it off and then on again? If your issue persists, try restarting your Apple TV. From the Device list in iTunes on your computer, right-click (control click) on Apple TV. Attempt to "Force Sync" your Apple TV from iTunes.
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Be sure your software is already up-to-date and you have correctly authorized your Apple TV.Ĥ. From the Apple TV main menu, select Settings > Downloads > Check for Downloads. Use the Software Update application on a Mac or Microsoft's Web site for Windows updates.ģ. You should also check that iTunes and your computer's operating system are current.
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Download and install any new software that may appear. Is your software updated? From the Apple TV main menu, select Settings > General > Update Software. If you have other accounts, try using those first.Ģ. The active iTunes Store account on your Apple TV must match the iTunes Store account for the content you purchased. Are you using the correct iTunes Store account? Many users have set up multiple iTunes Store accounts for various reasons. Use these troubleshooting steps to determine why your Apple TV is requesting it: 1. The Apple TV can request your iTunes Store authorization for a variety of reasons. If this is you, here are some things you can try. Written by Joe AimonettiOccasionally users of the Apple TV may experience an issue where they are unable to play their iTunes Store purchases because the Apple TV continuously requests authorization from the iTunes Store.